FIELD-SERVICE-CONSULTANT RELIABLE TEST EXPERIENCE - FIELD-SERVICE-CONSULTANT SIMULATION QUESTIONS

Field-Service-Consultant Reliable Test Experience - Field-Service-Consultant Simulation Questions

Field-Service-Consultant Reliable Test Experience - Field-Service-Consultant Simulation Questions

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Salesforce Field-Service-Consultant exam is a certification exam designed to test the knowledge and skills of professionals who work with Salesforce Field Service. Salesforce Certified Field Service Consultant certification is ideal for individuals who are looking to validate their expertise in managing and implementing Field Service solutions for their clients. The Field-Service-Consultant Certification is a great way to demonstrate that you have the skills and knowledge necessary to help companies manage their field service operations more efficiently and effectively.

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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is designed to assess an individual's knowledge and expertise in delivering end-to-end field service solutions using the Salesforce platform. Salesforce Certified Field Service Consultant certification exam tests the candidate’s ability to design, implement, and manage field service processes and solutions that meet specific business requirements. Field-Service-Consultant exam also evaluates the candidate’s knowledge of Salesforce’s Field Service Lightning product, including its features, functionality, and integration capabilities.

Salesforce Field-Service-Consultant Certification is highly valued in the industry, as it demonstrates a professional's expertise in field service management. By obtaining this certification, professionals can enhance their career prospects and open up new job opportunities. Companies that employ Salesforce certified professionals can benefit from their expertise and improve their field service operations, leading to higher customer satisfaction and increased revenue. Overall, the Salesforce Field-Service-Consultant Exam is a valuable certification program for professionals who want to excel in the field service management industry.

Salesforce Certified Field Service Consultant Sample Questions (Q134-Q139):

NEW QUESTION # 134
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

  • A. Add the technician as a preferred resource on the account record.
  • B. Add the preferred resource service objective to the scheduling policy.
  • C. Create a child work order for maintenance on the original installation work order.
  • D. Add the technician as the required resource on the service appointment.

Answer: A,B

Explanation:
Explanation
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5


NEW QUESTION # 135
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

  • A. Add the field history tracking related list to the asset page and configure the product request object
  • B. Add the related asset related list to the asset page and configure the product request object
  • C. Add the related asset related list to the asset page and configure the asset relationships object
  • D. Add the field history tracking related list to the assets page and configure the asset relationships object

Answer: C


NEW QUESTION # 136
A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?

  • A. Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
  • B. Subscribers with a status of 'Held' should be re-enabled by contacting support.
  • C. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
  • D. Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.

Answer: A


NEW QUESTION # 137
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

  • A. The optimizeruses a scheduling policy different from what is used on the dispatch console.
  • B. There are no service resources available with the required skill levels.
  • C. The territory of the resources was not included in the global optimization request.
  • D. Global optimization doesn't reschedule appointments that have rule violations.

Answer: B,D

Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations becauseit assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level.
Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimizationrequest would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.
htm&type=5


NEW QUESTION # 138
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?

  • A. Add a new product consumed to the work rule.
  • B. Add a new product required to the work order.
  • C. Add a new product required to the work type.
  • D. Add a new product consumed to the work order.

Answer: C


NEW QUESTION # 139
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